Product Recall

When conducting a review of these products we have been unable to verify their conformity and therefore due to risk of fire and electric shock, we are initiating a product recall on the following products:

Product Name:	Model Number(s):
Raspberry Pi Compatible 5V 2.5A Micro USB Power Supply	DSM-0525 and HN-5258
Raspberry Pi Compatible 5V 2.5A Micro USB Power Supply with Switch	HN-5258
5V 2A Barrel Jack Power Supply	BX-0502000 and 0520
12V 3A Barrel Jack Power Supply	HWD-1230
24V Power Adapter - DC24V - 5A

FAQs

When will I receive the replacement?

We are sending replacements out via Royal Mail Tracked 24 to minimise the time it will take for you to receive your replacement(s).

How do I return the old item to you?

There will be a prepaid envelope included with your replacement. Please place the original unit into the envelope and seal it. The envelope can then be posted via your local post box or dropped off at your local Post Office.

We have taken every effort to minimise any inconvenience caused in returning your item and believe this to be the most simple method, if however this is not convenient for you please contact us immediately to arrange an alternative method of return.

Why are you recalling these products?

When conducting a review of these products we have been unable to verify their conformity and therefore due to risk of fire and electric shock, we are initiating a product recall.

Should I carry on using the original product until my replacement arrives?

No. Under no circumstances should you continue to use the original product.

Why did I receive an empty envelope with my replacement?

In the interest of safety, we strenuously request that you place the original unit into the prepaid envelope and seal it. The envelope can then be posted via your local post box or dropped off at your local Post Office.

We have taken every effort to minimise any inconvenience caused in returning your item and believe this to be the most simple method. If however, this is not convenient for you please contact us immediately to arrange an alternative method of return.

My original product has a switch, why doesn't my replacement?

Unfortunately at this time we have been unable to source a replacement with a switch. However, in the interest of safety we have sent an alternative replacement and you should not continue to use the original product under any circumstances.

Is there actually a risk?

Yes. Under no circumstances should you continue to use the original product.

When conducting a review of these products we have been unable to verify their conformity and therefore due to risk of fire and electric shock, we are initiating a product recall.

Do I have to return the original product?

In the interest of safety, we strenuously request that you return the original unit to us in the prepaid envelope. The envelope can be posted via your local post box or dropped off at your local Post Office.

How are you ensuring the replacement doesn't have the same issue?

We have taken every precaution to ensure that the replacements we are sending you are safe and conform to all relevant standards. However, due to the nature of electrical goods such as power supplies, there is always a chance that a manufacturer or distributor may discover a fault which results in a recall.

Will this happen again?

We will continue to improve and develop our product procurement procedures in order to minimise the chances of further recalls occurring. However, due to the nature of electrical goods (such as power supplies), there is always a chance that a manufacturer or distributor may discover a fault which results in a recall.

You can be assured that any recall is only carried out with the best interests and safety of the public in mind. Therefore, it would not be responsible of us to guarantee that another recall could not occur in the future should we feel there is an appropriate risk to the public.